Knowledge Management, Process Management and Innovation Managment

Please see our recommendations.

Gross, D.; Kahlert, T. “How Customer Complaints Allow Deep Insight Into the US Market”

This Snapshot for Automotive shows you how damage reports for companies can be the ideal basis for taking corrective measures at an early stage and minimizing or even completely avoiding future damage. All analytics are supported by Plexalytics and its automotive edition Carwatch. This software is specialized to read and visualize a massive amount of data records:

Bredehorst, B.; Gross, D.; Ulrich, D. “Organizational Knowledg – DIN EN ISO 9001:2015 interpreted and explained for practical use”

The report reflects the new requirements and supplies pragmatic answers that are already offered by knowledge management today. In addition to expert interviews with users and an auditor, the report contains helpful checklists and FAQ’s along with a self-assessment questionnaire with regard to the current handling of knowledge in the company.

Gross, D.; Kind, C.; Meng, L. “Report Trends in CAD Parts Management – How fit is your parts handling?”

Structural parts are basic elements used to create complex products. Insofar, the management of these parts includes all associated administrative tasks and supporting processes aimed at safeguarding the quality of the parts and at saving costs. The results of this report are based on an online survey conducted in the German-speaking region, predominantly among industrial enterprises with more than 250 employees, with participants working in product development (including research), production, manufacturing, sales and marketing.

Gross, D.; Kind, C.; Langenberg, L. “Report Software for Knowledge Management – Comparison of Wikis, Knowledge Databases, Groupware and Search Engines”

The Pumacy report “Software for Knowledge Management” describes which software is appropriate for which company.  Wikis, structured knowledge databases, groupware or enterprise search are designed for different areas of application and priorities. The report compares expenses for cost, training, implementation, and customization based on the six following categories capturing, storing, applying, evaluating, developing and distributing knowledge. The report gives system examples and provides additional information and links. Besides an overview of different software solutions the study shows what has to be considered when selecting a software and which decision criteria are relevant.

Bredehorst, B.; Gross, D.; Frost, I. & Spier, S. “Knowledge Management Trends 2014-2023: What practitioners use and visionaries expect”

A trend study of Pumacy Technologies AG answers the question of which knowledge management approaches have a chance to succeed. The authors have examined all practices for their distribution. They use the hype cycle approach for this. It illustrates the different phases of public attention that an innovation goes through during market introduction. The chart shows for each method and technology whether it is already being used in production or still subject to development. In addition to these date, the study shows when the different knowledge management trends will become established. The respondents are all knowledge management users and visionaries, most of them in managing or executive positions in large companies.